Customer Testimonials

November 6, 2002

Mr. John Paugh
Carter Logistics LLC
4020 West 73rd St.
Anderson, IN 46011

Re: Gratitude

Dear John:

After reviewing the latest statistics on the milk run operations for this year, I wanted to say thanks for all of the hard work and dedication that your company has provided over the years. The substantial savings we are enjoying are truly helping the bottom line of Tenneco Automotive.

The shared milkrun concept is by far the most innovative transportation strategy I have seen in some years. The ability to support lean manufacturing and daily deliveries of small shipments at truck load rates is helping us on our mission to streamline our manufacturing plants.

Your re-organization of the logistics analysts is another good step in continuous improvement of the system. I am convinced that more savings will be generated with this new structure in your operations department.

Please thank your staff for a job well done. We at Tenneco Automotive consider Carter to be a pivotal partner now and in the future.

Sincerely,

Hunt L. Nelson Director of Logistics

November 6, 2002

Mr. John Paugh, President
Carter Express
Anderson, IN 46011

Re: Gratitude

Dear Mr. Paugh:

Whereas Carter Logistics has been an integral part of our lean manufacturing strategy for the past 10 years, your milkrun system continues to not only drive waste out of our supply chain but enhances the visibility of our inbound material flow. In other words, Carter Logistics' milkrun is one of ArvinMeritor's most valuable tools in our quest for continuous improvement and flexible supply chain management.

The value derived from the Carter milkrun is not only financial, it is also one of process innovation. Recently you proved your ability to undertake several information technology projects with us and the result could not have been more pleasing. Furthermore, Carter Logistics' statistical reporting capabilities are first class and from the information you provide ArvinMeritor's ability to fine-tune the system is greatly enhanced.

Finally, Attitude is everything! The value of having a great attitude is difficult to measure, but by virtue of the work environment you have cultivated within Carter creates a noticeably cheerful organization of which it has always been a pleasure to work with. On behalf of ArvinMeritor please extend our sincere appreciation to the Carter Team and especially the drivers and operations staff.

Michael Armstrong
Director Worldwide Logistics
ArvinMeritor OE, LLC
Air and Emissions Technologies